AMENDED BOOKING CONDITIONS CONNECTED TO THE OUTBREAK OF COVID-19 VIRUS:
Based on the unclear situation/ development caused by the outbreak of the covid-19 virus, Hotel Ullensvang understands fully all the insecurity that all our guests and customers have.
Hotel Ullensvang wishes to create predictability by informing that our regular cancellation conditions do not apply during this extraordinary time. We hope that the situation will improve and stabilize in the weeks to come, so that visits/events can be conducted as planned.
The following temporary conditions will apply for all bookings in the period until 30th of June 2021:
Flexible bookings with stated cancellation deadlines:
1 - 3 rooms: can be cancelled / changed within the day before arrival at 12:00
4 - 9 rooms: can be cancelled / changed within two days before arrival at 12:00
For non-refundable bookings / "Non-Refundable" bookings:
Reservations cannot be cancelled - change of date can be done by contacting the hotel directly.
The hotel follows the development regarding the spread of the covid-19 virus very closely and reserves the right to change the conditions stated above, if the situation so indicates.
Cancellation/ change in reservation
1-3 rooms: Cancellation/ changes must be made by 12 noon one day prior to arrival to avoid charges.
4-9 rooms: Cancellation/ changes for all rooms must be made no later than 2 weeks prior to arrival to avoid charges. Adjustments of up to 3 rooms can be made by 6pm one day prior to arrival.
10+ rooms: Terms and additions appears under group reservations.
Different rules apply for different rates, please check the cancellation and guarantee policies for details applicable to your booking.
If neccessary to cancel after deadline, he/she must contact the insurance company or credit card company with which cancellation insurance has been taken out to organise a refund.
Guarantee for reservations
Arrivals after 6pm must be guaranteed with a credit card.
Reservations and prices
Agreed upon prices are binding for both parties. The prices are given on the background of todays tax regulations. We hold the right to make adjustments to prices in accordance to increased expenses when purchasing of goods and services, increased taxes and charges or other circumstances beyond the hotels control.
Minimum age to book a hotel room at Hotel Ullensvang is 18 years old.
Payment is to be made upon departure, if not otherwise agreed. Bank/ credit card will be authorised upon arrival as a guarantee of payment.
Credit card charges
Hotel Ullensvang accepts payment from the following credit card companies:
Visa, Mastercard, American Express, Diners and Eurocard.
Our guests whom wish to pay with American Express or Diners will be charged 1% credit card fee. Payment with an ordinary bank card (debit card) will not be charged with a 1% fee.
Events out with the control of the parties- for example- strike, lockout, fire etc. which makes it impossible to meet up to the obligations in this agreement- gives the right to terminate the contract without liability.
All disputes that may arise between the parties regarding this agreement or any other reason, between guests and Hotel Ullensvang, shall be processed according to the Norwegian law.
Reference is also made to the general conditions that appear on the booking confirmation.